Privacy Policy
Privacy Policy
This Privacy Policy explains how Griffiths & Co Independent Advocacy Group Ltd collects, uses and protects personal information when you contact us, use our website, submit an enquiry form, or use our advocacy and practical support services.
Who we are
Griffiths & Co Independent Advocacy Group Ltd is an independent advocacy and practical support service.
Company Number: 17173454
Website: www.griffithsandco.org.uk
Email: info@griffithsandco.org.uk
Information we collect
We may collect personal information that you provide to us, including:
- your name;
- your email address;
- your phone number;
- details of your enquiry;
- information about the type of support you need;
- documents, letters or evidence you choose to send to us;
- information needed to assess whether we can assist you.
Some enquiries may involve sensitive information, such as health, disability, financial, housing, family, benefit or complaint-related information. We only ask for information that is relevant to understanding your enquiry or providing support.
How we use your information
We use personal information to:
- respond to enquiries;
- assess whether we can assist;
- provide advocacy and practical support services;
- prepare forms, letters, statements, complaint submissions or evidence summaries;
- communicate with you about your matter;
- manage appointments, administration and records;
- comply with legal, regulatory and accounting obligations.
Our lawful basis for using your information
We use your information where it is necessary to respond to your enquiry, provide requested services, take steps before entering into an agreement with you, or perform an agreement with you.
We may also use information where we have a legitimate interest in managing our business, keeping records, responding to complaints, improving our services, and protecting our position.
Where we process sensitive information, we will only do so where there is a lawful reason, such as where you have provided the information to us for the purpose of obtaining support, where it is necessary in connection with advice, claims, complaints, representation preparation, or where another lawful condition applies.
Who we share information with
We do not sell your personal information.
Where necessary, and with appropriate care, we may share information with:
- organisations you ask us to contact on your behalf;
- public bodies, councils, benefit authorities, landlords, companies or ombudsman schemes;
- professional advisers or regulated professionals, where signposting or referral is needed;
- IT, email, website, form and cloud service providers who help us operate our services;
- law enforcement, regulators or authorities where required by law.
Website enquiries and Zoho Forms
Our website enquiry form is provided using Zoho Forms. When you submit the form, the information you provide is processed through Zoho Forms and emailed to us for review. We use Zoho Mail for business email services.
How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected, including responding to your enquiry, providing services, keeping records, handling complaints, and meeting legal, accounting or administrative requirements.
If we do not take on your matter, we may still keep limited enquiry records for a reasonable period for administrative and safeguarding purposes.
Your rights
You have rights under UK data protection law. These may include the right to request access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, objection to processing, and data portability in certain circumstances.
The ICO explains that privacy information should tell people about their information rights, including access, rectification, erasure, restriction, objection and data portability where applicable.
How to contact us about privacy
To ask about how we use your information, or to make a data protection request, contact:
Email: info@griffithsandco.org.uk
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office. The ICO is the UK regulator for data protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this website.
Last updated: July 2026