About Us | Griffiths & Co Advocates

Our story

Why we started Griffiths & Co

Griffiths & Co was established to provide independent advocacy and practical support for individuals, families, carers, tenants, landlords and people who may need help with forms, evidence, letters, benefits, housing matters, complaints and communication with organisations.

This work is personal to us. We understand that people often come to advocacy services at a difficult point in their lives. They may be caring for a loved one, facing a housing issue, dealing with benefit decisions, trying to explain a health condition, responding to a landlord, or trying to make sense of letters that feel formal, confusing or urgent.

Many people do not need complicated language. They need someone to listen, help organise the facts, prepare clear written points and support them through the next practical step.

We created Griffiths & Co because we understand how difficult it can be to navigate systems while also managing day to day responsibilities. Caring for someone you love can be emotionally heavy, physically tiring and administratively overwhelming. There is no simple way to deal with those pressures, especially when letters, forms, deadlines and decisions keep arriving.

Our aim is to help people feel more organised, prepared and heard.

The people behind Griffiths & Co

Our background and experience

Paige Griffiths

Paige has more than 10 years’ experience working in health and social care, alongside her own lived experience as a carer. She understands the everyday pressures faced by carers, parents and families who are trying to manage responsibilities while also dealing with formal systems.

Paige holds a full Level 3 qualification in Health and Social Care and a Law LLB honours degree. Her studies have developed her understanding of legal processes, evidence, written arguments, structured reasoning and clear communication.

Paige is also a carer for her mother and her autistic child, giving her a personal understanding of the emotional, practical and administrative challenges that many families face when trying to access support.

Paige is also planning to continue her studies at postgraduate level in psychology and criminology.

Her background gives Griffiths & Co a strong foundation in care, law, family experience and practical support for people dealing with stressful or complex situations.

Omar Ishmail

Omar is a carer for his mother and has direct lived experience of the emotional, practical and administrative pressures that come with caring for a loved one.

His background includes a Level 5 HND in Health Care Management and Social Policy, a FdSc in Computer Science for Health and Biosciences, and a Level 7 certificate in Data Analytics.

Omar is also due to begin a BSc Psychology degree with The Open University after being awarded a carers scholarship.

He has experience supporting people with benefits, housing, complaints, evidence preparation and public body decision making. He has worked with Citizens Advice Croydon as a Generalist Adviser and has independently supported individuals and families with forms, complaint letters, rent statements, landlord paperwork, ombudsman preparation, written representations and evidence organisation.

Omar’s caring background has shaped his understanding of how difficult systems can be for people who are vulnerable, disabled, overwhelmed, grieving or managing family responsibilities.

Why it matters

Support when people feel overwhelmed

We know that many people struggle most at the point where they are expected to explain everything clearly while already feeling stressed, tired or unheard.

A person may have medical evidence but not know how to present it. A carer may understand the full reality of someone’s needs but struggle to put that into a form. A tenant may have months of messages, photographs and repair issues but no clear timeline. A family may come out of hospital and suddenly need help with benefits, housing, care-related letters and communication with different organisations.

These are the moments where practical support can make a difference. We help people organise what has happened, identify what evidence may be relevant and explain their circumstances in a calm, structured and accurate way.

Our approach

Clear, respectful and evidence-focused

Our work is built around listening carefully, understanding the issue and helping clients present their circumstances clearly.

We focus on practical support. This may include reviewing documents, preparing a timeline, organising evidence, drafting letters, preparing written representations, helping with forms, summarising the impact of a decision or preparing documents for a complaint, review, appeal or ombudsman process.

We aim to be calm, direct and respectful. We do not judge people for feeling overwhelmed. We understand that sometimes the hardest part is simply knowing where to start.

What we stand for

Our values

Care

Our work is shaped by caring experience and an understanding of how difficult life can become when someone is vulnerable, unwell, disabled, overwhelmed or unsupported.

Clarity

We help turn confusing paperwork, scattered evidence and stressful correspondence into clear, organised information.

Respect

We treat each client’s circumstances seriously and aim to provide support without judgement.

Practical action

We focus on useful next steps, including forms, letters, evidence, timelines, complaints, written representations and preparation.

Who we support

Individuals, families, carers, tenants and landlords

We support people dealing with benefits, housing, complaints, landlord and tenant matters, forms, evidence preparation, written representations and communication with organisations.

We are particularly interested in supporting carers and their loved ones, including people who may be leaving hospital, adjusting to new caring responsibilities, applying for support, or trying to put practical arrangements in place quickly.

In many cases, people need help with benefit applications, housing issues, care related correspondence, evidence gathering, complaint letters or communication with public bodies and service providers. We want to support people at that stage so they are not left feeling alone or overwhelmed.

Availability

Remote and local support

We provide remote advocacy services throughout England, Scotland, Wales and Northern Ireland. This allows clients to access support by email, phone, video call and document sharing where appropriate.

Face to face consultations may also be available across Croydon, London, Surrey and the South East where appropriate and by prior arrangement.

Important notice

Independent practical support, not legal representation

Griffiths & Co Independent Advocacy Group Ltd is not a firm of solicitors and does not provide regulated legal advice or conduct reserved legal activities.

We provide independent advocacy and practical support with forms, letters, evidence organisation, written representations, complaints and case preparation. Where legal advice or formal legal representation is required, we may suggest that you contact a solicitor, law centre, advice agency or another regulated professional.

Contact

Speak to us about your matter

Contact us with a brief summary of your issue, any deadline, who the matter involves and what documents or support you need help with.

Make an enquiry

Advocacy shaped by lived experience, care and practical understanding